Tenant Letting Guide

  1. Holding Deposit
  2. Referencing Process
  3. Guarantors
  4. Confirmation Of ID And Your Right To Rent
  5. Successful Application
  6. Security Deposit
  7. Moving In
  8. Inventories And Schedules Of Condition
  9. Property Management
  10. Contract Renewal
  11. Notices And Checkout
  12. Early Release
  13. Liability
  14. Company Lets

Holding Deposit 

This deposit is required to confirm your commitment to renting the property. Payment (usually one week’s rent) does not guarantee that you will be successful in your application, but it does mean the property will be reserved for you and removed from the market to allow you time to go through the application process and providing there are no problems the Landlord should agree a tenancy with you. We cannot reserve the property until funds have cleared.  To pay your reservation fee we require a bank transfer paid to Handles Property in one payment.  We do not accept payments made by cash, cheque, debit or credit card.

Where the Landlord refuses the tenancy, the deposit may be returned to you, but if you provide false or misleading information or decline an offered tenancy you may lose the holding deposit. Please read the terms and conditions of the application below before paying the holding deposit.

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Referencing Process

All Tenants will need to go through the referencing process. We will ask you to supply us with the full names and email addresses of all the Tenants (aged 18 and over) who will be residing in the property.  An email will then be sent to each one by our third-party referencing company, which will include a link to provide the required referencing information. You will need to provide all the required information, plus any additional details they may require after reviewing the information you provide. Depending on your referencing result you may require a Guarantor. 

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Should you fail the application process we will make best efforts to assist you and resolve the problem. In some cases you can resolve the problem through a Guarantor. The Guarantor will be required to go through the same referencing process and be linked to the tenancy agreement but we will discuss this further with you and any Guarantor if required.

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Confirmation Of ID And Your Right To Rent

Each Tenant is required by law to provide photo ID, National Insurance Number and a recent utility bill for your current address.  We will also require valid documentation to prove your right to rent to satisfy our legal responsibilities.  We will share the full results of the reference with our client to enable them to make an informed decision on continuing your application.

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Successful Application

On the receipt of satisfactory references and the Landlords final approval, we will inform you and request payment of the required security deposit and first month’s rent.  The application below outlines the figures involved. Your tenancy agreement will be supplied to you, either in hard copy for you to sign and return or by email requiring your e-signature. We require this process to be completed within 5 days.

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Security Deposit

Where a security deposit is required it will be no more than 5 weeks rent, calculated as follows – Annual rental figure divided by 52 weeks multiplied by 5.  The deposit will be protected and held through the Tenancy Deposit Scheme, a government approved deposit protection scheme, and a confirmation certificate will be provided to you within 28 days. 

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Moving In 

Everything required to start your tenancy must have been completed at least 48 hours prior to the start date noted on the tenancy agreement. Failure may mean the tenancy does not start and you may lose your holding deposit. On the day your tenancy commences, it will be necessary for you to attend our office to collect the keys during our office hours. 

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Inventories And Schedules Of Condition

If a Landlord requires an inventory and schedule of condition this will be produced for the property just prior to the tenancy starting. You will be provided with a copy and you should check it, sign it and return it to us within 7 days.  You can note any comments on it before returning it.

Property Management

Where we manage the property any maintenance that is required must be reported to Handles Property, as detailed in the maintenance guide, supplied in your Information pack.  It is vital maintenance is reported as per the guide, as you have a responsibility to prevent property damage and any neglect on your part could result in damages being claimed.   Where we do not manage the property, you will need to contact the Landlord personally with any maintenance issues. If you do not know the service Handles Property provides for your Landlord please ask a member of our team.

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Contract Renewal

Towards the end of your contract (usually 3 months prior to the end) the contract will be reviewed and if both you and the Landlord are happy to do so we will renew the tenancy.

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Notices And Checkout 

Once the fixed term of the tenancy ends and either you or the landlord would want to end the tenancy, written notice must be provided as per the terms of the tenancy agreement.  Once served you will receive confirmation in writing and a guide on returning the property to ensure a smooth checkout process and conclusion of the tenancy.

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Early Release

If you wish to leave the property before the end of your tenancy and before you are able to serve notice, you will need to discuss this with us, and it may be possible subject to the Landlord’s agreement and payment of our charges for handling early release as detailed in the tenancy agreement.

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No amendments made to any of our documents or contracts shall be enforceable, unless agreed in writing by one of our Directors.  We accept no responsibility and will not be held liable for any losses, injuries or claims in relation to your letting and occupying the property.  If in doubt, please clarify with one of our Directors. If you have any questions please ask a member of our team and we would like to thank you for considering renting through Handles Property.

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Company Lets

Due to additional paperwork, checks and references involved in Company Lets an administration fee of  £500 + vat (£600 inclusive) will be required. This payment will be required alongside a completed application form before we can proceed.

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